Mitigating Mortgage Moments

Tracy Head • February 7, 2025

This week I had a panicked call from a realtor I work with on a regular basis. One of her sellers had a sale that looked like it was going to collapse. He was counting on the sale of that home for the down payment of his next home.


She called mid-day Wednesday. The sale was supposed to complete on Friday. She asked if I could talk to the purchaser and potentially arrange financing for her.


Before you read the next part, this is not intended to single out any particular bank or mortgage person. It could just as easily be a mortgage broker or a branch employee.


The back story is that the purchaser had been working with a mortgage specialist from one of the chartered banks since mid-December. The specialist gave the client the go-ahead to remove her financing subject January 17th. 


The specialist then said they needed to extend the closing date by a week. Then by another week. Then she told the client she would have to come up with twenty per cent for her down payment. The client scrambled and came up with the additional money needed for her financing to be approved.


I might not have believed this story except I did see the email chain.


So what actually happened? My guess is that the mortgage specialist did not have an approval in place with the insurer or her bank when she gave the client the ok to remove her financing. 


The client had not seen nor signed any mortgage paperwork before removing her financing subject; she was trusting that her mortgage person had things well in hand being as she was told she was approved and things were fine.


The buyer in this case is a first-time home buyer and did not know any different. 


I have pulled off the odd miracle in my days but I had serious doubts about being able to help this client in one day, especially being as she was buying in a smaller remote community so we had fewer options.


We were working on her application and 6:00 pm Wednesday evening had word that the bank she was originally working with had come through and would be sending mortgage instructions to the lawyer the following morning (we are now at the day prior to closing).


When you are purchasing a home and applying for mortgage financing, I feel it is so important to work with a team of professionals that have your back.


As someone who has never bought a home before or maybe hasn’t done so in many years its important to do your homework and understand the process.


If you think things are going sideways with your financing please make sure you ask questions to better understand what’s happening. If you have a feeling that something is really wrong, don’t wait until you have no other options.


When you choose a mortgage professional to work with (and realtor for that matter) do a bit of homework. Ask your friends who they have used and what their experience was like.



Buying a home is stressful enough on a good day, but what this poor client has been through could have been avoided had she had a better idea of what the home-buying process was supposed to look like.

Tracy Head

Mortgage Broker

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By Tracy Head January 8, 2026
First-Time Home Buyers: How to Get Ready Before You Fall in Love With a House After years of working with first-time buyers, I’ve learned this: most people don’t struggle because they can’t afford a home — they struggle because they start in the wrong order. Buying your first home isn’t complicated, but it is sequential. A little preparation goes a long way toward making the process smoother, less stressful, and more affordable. Step one: know your numbers. Before talking listings, take an honest look at your income, debts, savings, and credit. Lenders don’t just look at what you earn — they look at how you manage credit. Pull your credit report early and fix any issues before they become deal-breakers. Step two: understand the full cost. Your down payment is just the start. First-time buyers should also budget for legal fees, land transfer tax, moving costs, and everyday expenses that come with homeownership. A good rule of thumb is to have an extra 1.5%–4% of the purchase price set aside. Step three: timing your mortgage pre-approval matters. Ideally, speak with a mortgage broker three to six months before you plan to buy. This gives you a realistic budget, time to improve credit if needed, and the ability to lock in a rate. A proper pre-approval isn’t just a number — it’s a strategy. Step four: build your team early. A mortgage broker, real estate agent, lawyer, and insurance advisor should all be in place before you make an offer. When they work together, surprises are minimized and decisions are clearer. Finally: stay financially boring. Once you’re pre-approved, avoid changing jobs, taking on new debt, or making big financial moves without checking first. Lenders re-check everything.  Preparation doesn’t take the excitement out of buying your first home — it replaces panic with confidence. And when the right home comes along, being ready makes all the difference.
By Tracy Head December 23, 2025
After more than two decades as a mortgage broker in Canada, I can tell you this: the questions I’m getting today are different from the ones I heard five or even three years ago. They’re more urgent. More personal. And often, more anxious. It’s not that Canadians suddenly forgot how mortgages work. It’s that we’re in a period of change — and change creates uncertainty. With so many mortgages coming up for renewal over the next couple of years, interest rates still higher than what people grew used to, and household budgets already stretched, clients want clarity. They want to understand how their financial lives might look one, two, or three years from now — and what they can do now to avoid being caught off guard. Here are some of the most common questions I’m asked right now: “How bad is my renewal going to be?” This is, without question, the number one concern. Many homeowners took out five-year fixed mortgages between 2019 and 2021, when rates were historically low. At the time, locking in under 2% felt smart — and it was. The challenge is that those mortgages are now coming due in a very different rate environment. Clients want to know: How much will my payment increase? Can I absorb that increase without changing my lifestyle? Is there anything I can do to soften the blow? The honest answer is that some people will see a noticeable jump in payments, especially if they haven’t reduced their balance much. For others, the increase is manageable — but only with planning. That’s why I encourage clients to look at their renewal at least a year in advance. The earlier we run the numbers, the more options we have. “Should I go fixed or variable this time?” This question never really goes away, but it’s taken on new meaning lately. People aren’t just asking about rates — they’re asking about peace of mind. After the rollercoaster of the past few years, many borrowers are prioritizing predictability over squeezing out the absolute lowest possible rate. Some are still open to variable rates, especially if they believe rates may continue to ease over time. Others want the certainty of a fixed payment so they can plan their budgets with confidence. There’s no universal right answer — the best choice depends on your income stability, risk tolerance, and how tight your monthly cash flow already is. What I remind people is this: choosing a mortgage isn’t about guessing the future perfectly. It’s about choosing an option you can live with even if things don’t go exactly as expected. “Can I still afford my home long-term?” This is where the conversation gets more personal. Rising mortgage payments don’t happen in a vacuum. Clients are also dealing with higher grocery bills, insurance costs, childcare expenses, and everything else that seems to cost more than it used to. So naturally, they’re asking whether their home still fits comfortably within their overall financial picture. For some, the answer is yes — with a few adjustments. For others, it means deeper discussions about amortization changes, refinancing strategies, or even downsizing down the road. None of these are failure scenarios. They’re planning conversations. One thing I stress is that affordability isn’t just about what a lender will approve. It’s about what allows you to sleep at night and still enjoy your life. “Is now a good time to buy — or should I wait?” First-time buyers and move-up buyers are asking this constantly. They’re watching rates. They’re watching home prices. They’re hearing headlines that point in different directions. What they really want is reassurance that they’re not making a mistake. My answer is always the same: the “right time” to buy is when it fits your life, your finances, and your timeline — not when the headlines look perfect. Trying to time the market is incredibly difficult, even for professionals. What buyers can control is how prepared they are, how conservative they are with their budget, and how well they understand their mortgage options. “What happens if things get tight?” This is one of the most important — and often unspoken — questions. Clients want to know what safety nets exist if their financial situation changes. What happens if a renewal payment feels overwhelming? What if income drops? What if life throws a curveball? This is where strategic planning comes in. We talk about: Building flexibility into mortgage terms Choosing products with reasonable prepayment options Keeping amortizations realistic Understanding lender policies before you need them The goal isn’t to assume the worst — it’s to make sure you’re not boxed in if circumstances change. “Do I really need a broker, or can I just renew with my bank?” This question comes up a lot, especially at renewal time. Banks make renewing easy — sometimes too easy. A quick email. A rate offer. A couple of clicks. What’s often missing is context. Is that rate competitive? Does that product fit your future plans? Are there better options available elsewhere? More clients are realizing that mortgage decisions today have longer-lasting consequences than they did when rates were ultra-low. They want advice, not just a rate quote. They want someone to help them think through the next three years, not just the next three months. Looking Ahead: The Next 1–3 Years What all these questions have in common is uncertainty about the near future. Canadians know their mortgages matter — not just to their housing costs, but to their entire financial lives. With so many renewals approaching and the day to day cost of living still elevated, people want to feel prepared, not surprised. As a broker, my role isn’t to predict the future. It’s to help clients understand their options, model different scenarios, and make choices that align with their real lives — not just spreadsheets. If there’s one thing I’ve learned over the years, it’s this: the best mortgage decisions are made early, thoughtfully, and with good advice. And in today’s environment, that guidance matters more than ever.